Order and delivery terms

Welcome to shopping in Ihohud Oy's online store!
These terms and conditions are the terms and conditions of Ihohud Oy's online store, which apply between Ihohud Oy and the customer.All customers over the age of 16 permanently residing in Finland can do business in the Ihohud online store. An order for a person under the age of 18 must have the consent of a guardian.

The prices of the products include the current VAT. The tax breakdown is shown in the shopping cart and in the order confirmation.When ordering, the subscriber must provide the name, address, personal identity number when paying by payment methods other than online banking and card payments, e-mail address and mobile phone number.

Information about registration,
customer information and orders placed will be forwarded to the subscriber's personal e-mail address. Order pickup notifications are sent to the subscriber's / recipient's mobile phone number as a text message.The terms of the agreement are binding on the person who placed the order from the online store ("customer") after the customer has read and accepted the terms of the agreement by confirming them.
The customer is responsible for ensuring that the personal and other order information provided on the e-commerce order form is correct and complete. It is the customer's responsibility to check and review the accuracy of all information in their order before ordering and paying. A binding order for the customer is created when the customer receives the order confirmation in his / her e-mail from the Ihohud online store.
Online shoppingThe customer can order products in the Ihohud online store both as a registered customer and without registration. If the customer orders products as an unregistered customer, he must provide the subscriber information marked as mandatory in order to deliver the order to the customer.

By filling in the information at the checkout, the user accepts the terms. By clicking the "Buy" button, the user accepts the terms of use of the store and is aware of the privacy policy.

The customer sets the password himself when registering. It is the customer's responsibility to keep the username and password safe and secure to prevent misuse.

The precondition for ordering is the customer's valid e-mail address to which the order messages related to the order are sent, which are the order confirmation and the delivery confirmation. The prices of the products do not include delivery fees, but are stated separately in connection with the order and in the order confirmation.

Delivery fees depend on the chosen delivery method. We reserve the right to change product prices. A product that has been orderable in the online store but is temporarily out of order during the ordering process will be notified to the customer as soon as possible. The customer will be reimbursed for the undelivered product. Order confirmationAfter an accepted and successful payment transaction, an order confirmation will be sent to the customer by e-mail. The customer must check the accuracy of the information marked on the order confirmation.

Delivery methods and delivery fees
Posti Small package: 5.95 € (Finland) 1-3 days
Parcelconnect: 10.95 € (EU) 2-5 days
The order is delivered to the customer as a package to the Post office on the basis of the postal address in Finland provided by the customer or by separate transport. We aim to deliver the products to the customer within approximately 2-5 working days of receiving the order. We are not responsible if the delivery of the order is delayed or the order cannot be delivered due to incorrect customer contact information or failure to notify and update their changed contact information, or is not present at the agreed delivery time and cannot be reached. Payment The products and the payments resulting from their delivery are paid in connection with the order as an online payment from an account, credit card or partner-issued payment methods such as Paytrail and Stripe. , Danske Bank, Visa, Visa Electron, Mastercard and Maestro, MobilePay as well as Collector Invoice and Installment.

30 day return policy in the online store
The customer has the right to cancel the product ordered from the online store no later than within 30 days of receiving the product. If the last day of the cancellation period is a Saturday or a public holiday, the cancellation notice can still be made on the first working day. The product must be returned no later than 30 days after the cancellation notice.
The returned product must be unused and in its original packaging. All tags and price markings must also be in place. Check that you are returning all parts, including any operating instructions and packing materials.
Sealed packaging, hygiene products and packaging for cosmetics and natural products must be returned in their unopened original packaging and the seal of the returned product must be intact. For example, if you are returning perfume, hairspray, nail polish, detergents, or bleaching powders, use the original shipping packaging that has the required shipping labels.
The right of return does not apply to products manufactured or modified according to the customer's wishes. In the case of hygiene and intimate products and sealed packaging, the right of return only applies to unopened packaging. Once opened, the sealed, opened hygiene product cannot be returned. These include epilators, hair trimmers, hair care and hairdressers, razors, electric toothbrushes and oral hygiene devices, fever and blood pressure monitors, ear and piercing jewelery, and bedding.

Please handle the returned product and its original packaging carefully. If you have used the product, handled it carelessly or washed the product before returning it, you are responsible for reducing the value of the product up to the full value of the product.
Products returned in violation of return instructions will not be refunded and will not be returned to the customer. In this case, you are also responsible for the delivery costs caused by the return. Please contact ihohudi customer service if you have any questions about the return.
The customer must return the product by mail as a customer return. Incorrect deliveries and complaints Upon receipt of the delivery, the customer must check that the delivery has included the products he has ordered and that the products are free of defects. If the customer notices an error in the order or product, the customer must report it immediately. Processing of personal data We treat your customer data confidentially.

Our website uses cookies to collect information about your session and purchases. With this information, we can offer offers, product purchases and content just for you. However, we will not be able to associate this information directly with you if you browse the site as an unsigned user of our online store. All data is processed and stored in accordance with the EU Data Protection Directive and the EU Data Protection Regulation, which will enter into force on 25 May 2018. Therefore, the personal information we collect from you will only be stored in the European Economic Area (“EEA”) and we will duly inform you if the information is transferred elsewhere. We are also subject to the obligation to report data breaches. We retain the information for five (5) years. You may not accept cookies. However, please note that blocking cookies may affect your ability to use our website. You can manage cookies yourself from your browser settings or make your session secret from your browser settings.

Payment in the online store is always made via an encrypted SSL connection, which secures the Internet connection between the customer's computer and the store. To indicate encryption, there is a closed lock image in the bottom bar of the browser window. By double-clicking the lock, you can check that the page belongs to the bank you are using. In some cases, the connection may be secured even if the image of the closed lock is not displayed. You can check this by moving the cursor to the page and right-clicking: Select Properties from the menu. Properties (Internet Explorer) or View Page Info (Mozilla Firefox). The Connection field indicates whether the connection is secure. When you pay in Tokmanni's online store with a Master Card or Visa credit card, the system instructs you to perform the verification. Verification by Visa and MasterCard SecureCode authentication systems can also be used for payment to ensure the security of the payment transaction, if these features are included in your payment card. Payment verification is performed with your own personal online banking ID or an existing password for this purpose. When switching to an online payment service, make sure that the Internet address starts with https: // in the address bar. This means that the connection is secure. The web address beginning with Http: // is not secure. For customer security reasons, we do not store the payment card number at any time to minimize the possibility of outside misuse. Payment services are always secured with SSL encryption technology. The device I use is shared If you access our website or store with a shared device (such as a library or other public space), we recommend that you clear the device's cache and page history after you have done business with our online store. After clearing your cache, you may want to close your web browser. Force Majeure, Force Majeure We will not be liable for any defect in the product, delivery delay or other breach of contract due to force majeure beyond our control.

ihohud Vaasa Oy
Vaasanpuistikko 14
65100 Vaasa

+358 6 3129800